Long story short, use someone else and save half the cost, and probably get more done for the cost.
$300 just to remove a broken stem. $80 emergency fee, so really $220. Note that this did not replace the stem, only removed it and turned the stem valve to get the water to stop running. Initial quote was $1,811 to replace the stems.
Contacted Plumbing 911 to repair water leak on main line between house and meter. They were very efficient in getting to me. They replaced the old pipe used in late 70's and ran new line from house to meter. Owner even came out to run the trencher for the new line. I was very impressed with the process. I even sat on the porch to watch. They left my yard in very good shape, with only the trench for the new line. I have also used them for a hot water heater issue. I trust their work.
They show up for 10 minutes and think they are entitled to receive $100 without doing any plumbing work!
I have indicated one star only because I had to in order to write this review. This company went under my 80 year old mother's house to unstop her plumbing system. A section of the plumbing system was cut out and left under the house which allowed raw sewage to seep out under the house for 11 days. The system then stopped up again and when Plumbing 911 was called, they played their "No Warranty On Any Drain Unstop" card. This was not a drain unstop, this was a total destruction of the plumbing system, left to deposit raw sewage under my mother's home. We had to call another plumber to come out and repair the lines because Plumbing 911 did not have a "technician" available. This company should be out of business.
I felt totally taken advantage of when plumbing 911 responded to my call. We had a clogged toilet and when the service member arrived they didn't communicate any of their actions or discuss pricing. In under an hour, from the time they arrived to the time they left, they didn't fix the problem, left us with all the water turned off, and charged $290 for the pleasure. When speaking with their customer service person they were confrontrational and argumentative. I would never recommend and will never call them again. You shouldn't either.
Do not use this company. They charged $100 for turning a wrench for 30 seconds on a valve. no other work was performed. This company is a scam!
Plumbing 911 is a US Plumber based in Moody, Alabama. Plumbing 911 is located at 2355 US-78, Moody, AL 35004, USA.
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